03 / Reply composer
One thoughtful reply beats three pings.
Combine related text into a single message. Review the result and export it for your own integration.
Your reply blocks
3 / 12Keep distinct topics readable. Empty blocks are ignored.
Cloud API text payload
The last inbound message opens the 24-hour customer service window. An ad-related billing exemption does not extend permission to send free-form text.
Your device’s local date and time. Check the real inbound timestamp before sending.
Enter a valid past inbound timestamp to check the service window.